Terms of Service

About these terms

These terms cover the use of instructorgrowth.co.uk and the general basis on which Instructor Growth provides services to business customers. Instructor Growth is a trading name of Matthew Hart, a sole trader based in the United Kingdom. Contact us at matt@instructorgrowth.co.uk

Our services are intended for driving instructors and driving schools purchasing for business purposes. If you intend to buy as a consumer, please tell us before placing an order so that we can provide suitable terms. Nothing here removes rights that cannot lawfully be excluded.

Enquiries and service agreements

Submitting a form, requesting a call or discussing a quotation does not commit you to purchase. A service contract starts only when we and you accept a written quotation, order form or service agreement identifying the services and applicable terms. We will make these terms available before acceptance.

Your service agreement sets out scope, fees, payment dates, setup requirements, duration, renewal, cancellation, support and any service-specific conditions. If it conflicts with these general terms, the service agreement takes priority. Any data processing agreement takes priority for its subject matter.

Our services

Depending on your agreement, services may include automated enquiry responses and missed-call text-back, review requests, customer relationship management, booking notifications and reminders, website design and development, and local visibility work. Only services expressly included in your agreement are included in your fee.

We will provide services with reasonable care and skill. Delivery depends on receiving the information, approvals, account access and cooperation reasonably needed from you. We will explain the impact of material delays or requested changes and agree any additional work or fees before proceeding.

Your responsibilities

You must provide accurate information, keep account credentials secure and ensure you have authority to give us access to your accounts, content and contact records. You remain responsible for your driving lessons, pupil relationships, availability, pricing and any promises you make to pupils.

You must review and approve relevant messaging, workflows and website content before launch. Tell us promptly about inaccurate messages, booking errors, security concerns or changed circumstances that affect the service.

Do not use our services for unlawful activity, unsolicited or misleading messaging, fabricated reviews, infringement of intellectual property, or attempts to bypass platform restrictions. Both parties remain responsible for their own legal obligations.

Contact lists and review campaigns

Before providing a contact list, you must ensure the intended use is lawful, provide required privacy information and obtain valid consent where required. Contacts must be relevant to the agreed campaign, and objections and opt-outs must be respected. We may pause or refuse a campaign if we reasonably believe the proposed use is unlawful or breaches platform rules.

Review requests must seek honest feedback. We do not create fake reviews, promise a particular rating, or selectively request public reviews only from people expected to leave positive feedback. Reviews may be moderated or removed by the relevant platform.

Fees and payment

Any “from” price on our website is an indication of entry-level pricing, not a quotation for every service. Your agreement confirms the total price, whether VAT applies, any setup costs and any usage or third-party charges, including messaging, phone numbers, hosting, domains or additional software where applicable.

Payments are due on the dates stated in your agreement. Tell us promptly if you dispute an invoice, identifying the reason and disputed amount. We will investigate in good faith. Changes to agreed fees take effect only as allowed by the service agreement or separately agreed in writing.

Free trials

Where offered, our Reputation Builder trial can include contacting up to 40 past pupils over two weeks. Eligibility, start date, approved channels and any conditions will be confirmed before it begins. You must supply a suitable lawful contact list and any necessary account access.

A trial does not guarantee reviews, a particular rating or new pupils. It does not become a paid service unless you separately agree to the paid plan and its charges. There is no obligation to purchase after the trial.

Results and third party services

We cannot guarantee a number of enquiries, pupils, bookings or reviews, a specific search ranking, or a financial return. Examples and revenue illustrations are not promises. Outcomes depend on factors including local competition, demand, pricing, availability and how enquiries are handled.

Some functions depend on external services. Their availability, approval processes and terms may affect delivery. We will take reasonable steps within our control to address interruptions but cannot promise uninterrupted access or continued availability of a third-party feature. This does not remove our responsibility for our own failures.

Ownership and access

You retain ownership of materials you provide and grant us permission to use them to deliver the agreed services. You confirm you have the necessary rights to supply those materials.

Our pre-existing templates, methods and reusable tools, and third-party software, remain the property of their respective owners. Your agreement will specify ownership and usage rights for commissioned website work, domains, content and configurations, together with any payment or licence conditions. No wider transfer of intellectual property is implied.

Confidentiality and personal information

Each party will protect the other’s confidential information, use it only for the agreed purposes and disclose it only to people who need it and are subject to suitable duties, or where disclosure is required by law. This does not cover information already public, lawfully received from elsewhere or independently developed.

Our Privacy Policy explains our use of personal information as a controller. Before we process pupil information on your behalf, we will put an appropriate data processing agreement in place covering instructions, security, approved subprocessors, assistance, international transfers and return or deletion of data.

Ending or suspending a service

Minimum terms, notice periods, renewal, cancellation procedures and any refund or early termination rules are set out in your service agreement. Contact matt@instructorgrowth.co.uk to discuss cancellation. Do not assume a rolling monthly or “cancel anytime” arrangement unless your agreement says so.

We may suspend affected functions where reasonably necessary to address unlawful use, a material security risk or a serious breach of the agreement. We will normally give notice and a reasonable opportunity to resolve the issue unless immediate action is needed. Any suspension for non-payment must follow the notice and remedy process in your agreement.

At the end of a service, access, handover, data export, remaining fees and deletion will follow your service agreement and data processing agreement. We will explain any agreed export deadlines or handover charges before the service begins.

Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot lawfully be excluded or limited. Any further agreed limitations must be set out in your service agreement and remain subject to applicable law. These terms do not impose a blanket exclusion of our liability.

Website use

You may use the website for lawful purposes. Do not introduce malicious code, attempt unauthorised access, interfere with its operation or copy its content for commercial reuse without permission or another lawful basis. Links to external websites are provided for convenience; their content and policies are controlled by their operators.

Changes and disputes

We may update these website terms by publishing a revised version. Changes do not retrospectively alter an existing service contract; changes to that contract follow its agreed process.

Please contact matt@instructorgrowth.co.uk with any complaint so we can try to resolve it. These terms and business service contracts are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory legal rights or different terms expressly agreed in writing.